At 8seasons.com, we guarantee 100% satisfaction. If you are unhappy with the products you have received, please see the following instructions:
All defective products can be replaced for good ones or get refund. If you have received defective items, please contact us within 30 days after you receive the goods. After we confirm the problem, we will send you good replacements or refund you.
Products that are not defective can be returned for refund or replacement, even if return the goods simply because of your personal reason instead of 8seasons-related reasons, but must apply within 10 days from the arrival date of shipment. Please kindly note that customer should be responsible for return shipping costs and taxes caused，so please kindly contact us before you send items back.
The following information are required when you reflect the problem:
- >Order number
- >Items number
- >Image of defective items if possible
If you have any question regarding return policy, please feel free to contact us:firstname.lastname@example.org.